PG&E: 48-Hour Advance Customer Notifications Sent to 264,000 Customers in 22 Counties

Press Release

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SAN FRANCISCO, Calif. — This morning, Pacific Gas and Electric Company (PG&E) began 48-hour advance notifications to customers about a potential Public Safety Power Shutoff (PSPS) in portions of 22 counties. Worsening dry conditions and expected high wind gusts pose an increased risk for damage and sparks on the electric system that have the potential to ignite fires in areas with dry vegetation.

High fire-risk conditions are expected to begin early Wednesday morning and continue throughout Thursday. Once the high winds subside, currently expected to be Thursday mid-morning, PG&E will inspect the de-energized lines to ensure they were not damaged during the wind event, and then restore power. PG&E will safely restore power in stages as quickly as possible, with the goal of restoring most customers by end of day Thursday, based on the current weather conditions.

The shutoff is expected to impact approximately 264,000 customers in 22 counties:

CountyCustomersMedical BaselineCities or unincorporated areas with some customers potentially impacted
Alameda12,200330Berkeley, Oakland, San Leandro
Amador2,69090Amador City, Drytown, Fiddletown, Plymouth, River Pines, Sutter Creek
Butte14,110940Bangor, Berry Creek, Butte Meadows, Chico, Clipper Mills, Cohasset, Forbestown, Forest Ranch, Magalia, Oroville, Paradise, Stirling City
Colusa201Arbuckle, Williams
Contra Costa23,230740Canyon, El Sobrante, Lafayette, Moraga, Orinda, Pinole, Pleasant Hill, Richmond
El Dorado38,5701,880Camino, Coloma, Cool, Diamond Springs, El Dorado, El Dorado Hills, Garden Valley, Georgetown, Greenwood, Grizzly Flats, Kelsey, Kyburz, Lotus, Mount Ankum, Pacific House, Pilot Hill, Placerville, Pollock Pines, Rescue, Shingle Springs, Somerset, Twin Bridges
Glenn2309Elk Creek
Lake13,3702,010Clearlake, Cobb, Finley, Hidden Valley Lake, Hopland, Kelseyville, Lakeport, Loch Lomond, Lower Lake, Middletown
Marin23,440590Bolinas, Fairfax, Forest Knolls, Inverness, Lagunitas, Marshall, Mill Valley, Muir Beach, Nicasio, Novato, Olema, Point Reyes Station, San Anselmo, San Geronimo, San Rafael, Stinson Beach, Woodacre
Mendocino3,08090Gualala, Hopland, Point Arena
Napa11,180250Angwin, Calistoga, Deer Park, Lake Berryessa, Napa, Oakville, Pope Valley, Rutherford, Yountville
Nevada30,0301,180Emigrant Gap, Grass Valley, Nevada City, Norden, North San Juan, Penn Valley, Rough and Ready, Soda Springs, Washington
Placer12,440500Alta, Applegate, Auburn, Baxter, Colfax, Dutch Flat, Emigrant Gap, Foresthill, Gold Run, Granite Bay, Lincoln, Meadow Vista, Weimar
Plumas7805Belden, La Porte, Quincy, Story
Shasta21,7201,340Anderson, Bella Vista, Big Bend, Cottonwood, French Gulch, Igo, Lakehead, Manton, Millville, Montgomery Creek, Oak Run, Palo Cedro, Platina, Round Mountain, Shasta, Shingletown, Whitmore
Sierra1,16010Alleghany, Downieville, Goodyears Bar, North San Juan, Sierra City
Solano1,970350Fairfield, Suisun City, Vacaville
Sonoma39,9401,200Annapolis, Bodega, Bodega Bay, Calistoga, Cazadero, Cloverdale, Duncans Mills, Forestville, Geyserville, Glen Ellen, Guerneville, Healdsburg, Jenner, Kenwood, Monte Rio, Penngrove, Rio Nido, Santa Rosa, Sonoma, Sea Ranch, Stewarts Point, Villa Grande, Windsor
Tehama9,530640Cottonwood, Flournoy, Manton, Mill Creek, Mineral, Paskenta, Paynes Creek, Red Bluff
Trinity502Unincorporated areas of Trinity
Yolo4007Brooks, Guinda, Rumsey
Yuba3,94020Bangor, Browns Valley, Brownsville, Camptonville, Challenge, Dobbins, Forbestown, Marysville, Oregon House, Rackerby, Strawberry Valley

Customers can use an online address lookup tool to find out if their location is being monitored for the potential safety shutoff at www.pge.com/pspsupdates.

Timeline for safety shutoffs

If PG&E calls the PSPS, the shutoffs are expected to begin Wednesday morning.

Customer notifications and impact

The company notified potentially impacted customers this morning (48 hours prior) and will notify them again 24 hours and four hours prior. Customers who have provided their contact information to PG&E were notified by phone, text and email.

It’s important to remember that customers not impacted by the PSPS may experience power outages due to PG&E equipment damaged during this wind event; those customers will not be notified in advance.

It is also very possible that customers may be affected by a power shutoff even though they are not experiencing extreme weather conditions in their specific location. This is because the electric system relies on power lines working together to provide electricity across cities, counties and regions.

Community Resource Centers

To support customers in the affected areas, PG&E will open several Community Resource Centers (CRCs). Restrooms, bottled water, electronic-device charging and air-conditioned seating for up to 100 will be available at these facilities. Locations are below, and more are being confirmed. The locations of CRCs will be available at pge.com/pspsupdates.

The following services will be provided at our Community Resource Centers:

  • Snacks (non-perishable)
  • Ice
  • Blankets (upon request)
  • Heater
  • Restroom facilities
  • Charging stations

How Customers Can Prepare

PG&E is asking customers to:

  • Plan for medical needs like medications that require refrigeration or devices that need power.
  • Identify backup charging methods for phones and keep hard copies of emergency numbers.
  • Build or restock your emergency kit with flashlights, fresh batteries, first aid supplies and cash.
  • Keep in mind family members who are elderly, younger children and pets.
  • Learn more about wildfire risk and what to do before, during and after an emergency to keep your family safe at PG&E’s Safety Action Center.

About PG&E

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, with more than 20,000 employees, the company delivers some of the nation’s cleanest energy to 16 million people in Northern and Central California. For more information, visit www.pge.com and www.pge.com/news.


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