Bay Area Rapid Transit announced that on March 22, its Antioch BART Station will be staffed with station agents for the first time since its grand opening in 2018.
BART invites the community to join Board President Mark Foley, who will be on hand beginning at 4:30 pm to greet the stations new agents, hand out free personal hand straps (while supplies last) and gather feedback from customers who use the BART to Antioch extension.
As part of the General Manager’s Listening Tour in 2019, BART General Manager Bob Powers rode the first trains out of Antioch Station with customers. Part of the feedback he received was that riders felt they were on their own at the station and they wanted to see more BART staff onsite. Starting March 22, station agents will be able to assist Antioch Station riders directly and in person with customer service questions and complaints.
The extension was initially developed as a new concept to provide customer service through supervisors in the nearby control center and through call buttons at the station. Since that time, the District has responded to rider input to provide trained professionals at the station. This transition includes a new Station Agent booth and will allow BART to more fully integrate the BART to Antioch extension into the core part of the system. It also helps to make a more seamless riding experience and highlights Station Agent interaction as being an integral part of the BART experience.
- WHO: BART Board President Mark Foley and our new Antioch Station Agent
- WHAT: Handing out free personal hand straps (while supplies last) and introducing riders to their new Station Agent
- WHEN: Monday, March 22, 2021, 4:30pm casual media Q&A with rider engagement following
- WHERE: Antioch Station (1600 Slatten Ranch Road in Antioch)
The BART to Antioch extension began carrying riders in East Contra Costa County on May 26, 2018.