Contra Costa Health Plan Recognized for Customer Service, Quality Care

The National Committee for Quality Assurance (NCQA), the national evaluator of health plans, has recognized Contra Costa Health Plan (CCHP) for delivering exceptional service and clinical quality.

CCHP, which offers a full range of health services to more than 200,000 patients in Contra Costa, became one of only four Medi-Cal plans to earn “Commendable” status from the National Committee for Quality Assurance (NCQA) this year.

“The NCQA is a standard-setter in the health plan industry, and it is gratifying to know we measure up well,” said Patricia Tanquary, CCHP’s Chief Executive Officer. “This new designation reflects the quality outcomes and commitment of our staff, and our organizational culture of improvement.”

The NCQA is a national nonprofit that accredits and certifies a wide range of healthcare organizations and medical practices.

To achieve this designation, CCHP submitted to a rigorous accreditation process from a team of doctors and health plan experts. The accreditation included how well the health plan managed all parts of its delivery system, with its doctors, clinics and hospitals and administrative services, to continuously improve the quality of care and services for its patients.

Accreditation standards include evaluation of service accessibility for patients, quality of care including how the plan uses patient feedback, services for wellness/prevention, and care coordination services for members who are living with chronic illnesses.

“Achieving an accreditation status of Commendable from NCQA is a sign that a health plan is serious about quality. It is awarded to plans whose service and clinical quality meet or exceed NCQA’s rigorous requirements for consumer protection and quality improvement,” NCQA President Margaret E. O’Kane said.

CCHP has provided high-quality, affordable care to Contra Costa residents for 43 years, and was the nation’s first federally-qualified, state-licensed, county-sponsored HMO. Through the Affordable Care Act, CCHP has enrolled more than 70,000 people into Medi-Cal Managed Care since 2014.