In today’s business spotlight, Ana Cosovic, of Service Pros Plumbers, highlights how they have seen a reduction in business because many have put off projects unless its an emergency while on the commercial side many businesses have been closed.
This series is aimed to provide a Business Spotlight on local people and businesses in the East Contra Costa County community that are being impacted by the coronavirus (COVID-19) and their response to the virus.
What is Service Pros Plumbers?
Service Pros Plumbers is a local family-owned and operated company providing full-service residential and commercial plumbing services. We are a team of professionals striving to provide exceptional service each and every time.
Why did you open?
Having been in the industry for 20-years, 8 years ago we decided to open our own business because we moved to Antioch from San Francisco and realized very early on we did not like the commute and decided we could provide all the same services in Contra Costa County. It was a combination of providing our services and improving our quality of life.
What do you love most about the service you provide?
We love our team, but we also love working with our clients whether it’s a someone in a home or a business, helping them on a situation that needs immediate resolution is rewarding to us because it allows them to back to normal operations whether its inside a home or a business—no one wants a clogged pipe, sink or toilet, it is very frustrating especially during an event or holiday.
How has the coronavirus impacted your business?
It has slowed down quite a bit, I’d estimate 50% mostly because customers do not want us in their homes, so a lot of jobs are being put on hold unless its an emergency situation based on social distancing.
We are also impacted because we deal with a lot of commercial clients and many of them are closed at moment. Something else that has happened is the prices of the material and services that we use for our plumbing jobs have gone up and trying to get parts in a timely manner has been a challenge.
How have you responded to coronavirus – how has your business changed?
Like many in our industry, to remain open, we have to create new policy and procedures so that our employees and our customers are as safe as possible.
In the onboarding process, we have added additional questions to ensure social distancing during the time our employees are on a job and ask if there is any special needs by a client to make it as smooth as possible. We have always been big on sanitizing and supply our technicians with masks, shoe covers, soap, sanitizer, etc. We have gone paperless to try and minimize the direct contact and remind our technicians to be diligent before and after each service to sanitize.
Again, our business has changed because unless its an emergency, many of jobs are on hold until it becomes a necessary fix or work needing to be done.
Any special deals right now that the community can take advantage of?
Call us, we have all kinds of deals! We are always willing to work with our customers and want to help out as much as possible through these difficult times.
A bit of advice for everyone home right now, please don’t flush wipes or you may need a service call from our company or someone else. Watch what food goes down the drain. Perform routine maintenance on your water heater and other items around your house.
Business Spotlight Series
- #14: Family Therapist Highlights Coping is Different for Everyone During Shelter-in-Place
- #13: Chaman Kabob Restaurant Offers Takeout Only During Shelter-in-Place
- #12: Tumble Time Xpress Stuck in Park for Now
- #11: With Gym Shut Down, Fit Body Boot Camp Moves to Virtual Workouts
- #10: Diablo View Florist Still Delivering, Urges Support of Shop Local
- #9: Dan Torres Moves from Face-to-Face to Technology to Meet Client Needs
- #8: Brownstone Gardens Impacted After Ban on Large Gatherings
- #7: Hilton Family Law Navigates Case Load With Court System in Flux
- #6: GolfBallin Stays Positive While Navigating Around Golf Course Closures
- #5: Rapunzel Wigs Closed After County Ordinance, Supply Chain Impact
- #4: Rick Fuller Says Technology Helping Move Property During Covid-19 Pandemic
- #3: The Bike Shop Reopens After Clarification on Essential Business
- #2: Revive Salon and Spa Closes, Now Waits Out Stay-At-Home Order
- # 1: Josh Young at Newfront Insurance Navigates Through Coronavirus Pandemic
Disclosure: this series is being done at no cost to local business or individuals as an attempt to provide value to our community. If interested in potentially being included in this series, email [email protected]