Kudos to State Senator Mark DeSaulnier for taking on one of the issues that are frustrating many of California’s unemployed as their calls and emails go unanswered. ABC7 did an investigation highlighting that a recent report says 84 percent of calls were never picked up and that’s not the only state phone system with problems. I salute the Senator for taking on this issue and trying to help all Californian’s who are in a very stressful time of their life trying to look for work with limited opportunities.
Here are the Senators comments.
“It’s one of the reasons people don’t trust or like government because they have personal experiences like this,” said St. Sen. Mark DeSaulnier, D-Concord.
DeSaulnier says the large number of unanswered calls to a customer service agent is not acceptable. He thinks the problem might be the size the department and misunderstanding of who it serves.
“It just seems endemic in large public institutions in that people forget that there’s expectation they’re serving a client on the other end of the phone who may be going through much greater pain and suffering than you are,” said DeSaulnier.
DeSaulnier tells us he’ll bring this issue to the Labor and Industrial Relations Committee and meet with the director of EDD to get some answers.
